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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Mold Remediation

10/10/2018 (Permalink)

There are lots of companies who will do a mold inspection/estimate for your company & talk about how they can “clean” mold with bleach. Well, they can certainly try, but it won’t help. SERVPRO® of Gateway is committed to remediating the problem completely & correctly so that you can get back to business faster, with less impact on your customers & business. We are able to work with you to limit disruptions allowing your work to go on. For more information on how SERVPRO® of Gateway can help you call us at 216-575-1985. We can come out and do an inspection & speak honestly & openly with you about options that you have.  SERVPRO® of Gateway has been serving the community since 1977. We are dedicated to helping our customers when disaster strikes and helping to make it “Like it never even happened,” We are ready 24/7, 365 at 216-575-1985 to help you.

Home Fire Escape Plan

10/10/2018 (Permalink)

Every second counts during a fire. Fire experts agree, people have as little as two minutes to escape a burning home before it’s too late to get out.

In a matter of moments, a small flame can become a major fire, making it critical to be prepared with an escape plan in place. A survey conducted by the American Red Cross shows only 26 percent of families have developed and practiced a home fire escape plan. Once a plan is developed, it is critical that everyone in the home understands the plan; the best way to do this is by practicing the escape plan at least twice a year. Increase your chance of surviving a fire by ensuring you have working smoke detectors in place, building an escape plan, and then practicing the escape plan. The following are a few steps to help you develop an emergency escape plan:

Draw a map of each level of your home and show all doors and windows. Find two ways to get out of each room. Make sure all doors and windows that lead outside open easily.

Consider escape ladders for sleeping areas on the second and third floors. Only purchase collapsible escape ladders evaluated by a recognized testing laboratory. Store them near the window where they will be used.

Choose an outside meeting place a safe distance from your home where everyone can meet after they’ve escaped. Make sure to mark the meeting location on your escape plan. Teach children how to escape on their own in case you cannot help them. Plan for everyone in your home with special considerations for elderly or disabled individuals. Practice your fire escape plan at night and during the daytime. SERVPRO of Gateway wants you to stay safe and prepare now to ensure you are ready for any disaster.

Fire Damage Restoration Services

10/10/2018 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Gateway will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage? Call SERVPRO of Gateway 216-575-1985

Handling Storm or Flood Damage

10/10/2018 (Permalink)

SERVPRO of Gateway specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Austin, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 216-575-1985

Plan for the unexpected

10/10/2018 (Permalink)

As a business owner or manager, you are a leader in your community, and have the opportunity to set an example for your employees, customers, and community to follow.

This year, join your community in preparing for emergencies and disasters of all types, and leading efforts to encourage the community as a whole to become more prepared.

Disasters not only devastate individuals and neighborhoods, but entire communities, including businesses of all sizes. As an employer in your community, having a business continuity plan can help protect your company, its employees, and its infrastructure, and maximizes your chances of recovery after an emergency or disaster.

Ready Business asks companies to take three simple steps:
- Plan to stay in business
- Encourage your employees to become ready
- Protect your investment

Ready Business, an extension of the Ready Campaign, helps business owners and managers of small and medium-sized businesses to prepare their employees, operations, and assets in the event of an emergency. At ready.gov/business, companies can find vital information on how to get started preparing their organization and addressing their unique needs during an emergency.

Call SERVPRO of Gateway and we can help you plan for the unexpected 216-575-1985

When your basement floods

10/10/2018 (Permalink)

Storms and flooding in Cleveland can lead to water buildup in the basement. As a homeowner, it’s important to understand what to do in these situations, how water gets down there in the first place, and ways to help prevent lasting damage.

How Water Gets Into the Basement

The first reaction for many when looking at a basement flood is to wonder how the water got there in the first place. There are several factors that may come into play.

  • An improperly functioning sump pump
  • Poor drainage around basement walls
  • Cracks or holes in the walls water can leak through
  • Issues with basement plumbing, such as a water heater
  • Heavy storm rains

Water buildup in the basement can cause further problems for your home. As water tends to flow in the least resistant path, it will find holes and cracks to flow through and continue to puddle at the lowest point unless otherwise prevented.

How To Take Care of Water in the Basement

If you find flooding in your basement, it’s best to contact a professional as soon as possible. He can assist with pipe repair, if needed, take care of the water removal, and assess your basement for the source of the problem. Many services also offer help with the drying and sanitation of the affected areas, as well as repair and mold remediation. 

How To Prevent Floods

In some cases, there may be ways you can help prevent damage from a basement flood. These can include installing a sump pump if you do not currently have one, regularly checking to make sure plumbing is intact, and sloping your yard and landscaping away from your home. A professional may have further ideas on ways to help prevent water damage.


Understanding the how and why of basement flooding can help you contact the team you need for repairs and restoration. Knowing these things can also help you take the steps necessary to help protect your home.

When disaster strikes call SERVPRO of Gateway 24/7 and we’ll be there. 216-575-1985

Are you ready for winter?

10/10/2018 (Permalink)

Are you prepared for the coming cold weather? Cold weather can have a huge impact on your home or business if you are not ready for it. From heavy rain and freezing temperatures to damaging winds, sleet, or snow, all can cause serious and costly property damage. While you cannot control the weather, you can take steps to be prepared and help take the sting out of winter weather.

To help prevent costly damages due to weather, consider taking the following precautions to protect your property before colder weather hits.

  • Check your business property for downed tree limbs and branches. Wind, heavy rain, ice, and snow can cause branches to fall, which could cause damage to the property and potentially cause personal injuries.
  • Roofs, water pipes, and gutters should all be inspected to ensure they are in proper order. Gutter downspouts should be directed away from your building. Clear gutters of debris that may have gathered during the fall. Leaves and other obstructions can cause a damming effect, which can lead to roof damage and interior water problems.
  • Inspect property, especially walkways and parking lots, for proper drainage to alleviate flood hazard potential.
  • Inspect all handrails, stairwells, and entryways to address and correct potential slippery or hazardous areas. Install mats or non-slip surfaces and post caution signs where water could be present.
  • Protect water pipes from freezing by simply allowing water to drip when temperatures dip below freezing. If pipes are under a cabinet, leave the cabinet doors open, allowing warm inside air to circulate around the pipes. If the building has outdoor faucets, consider shutting water off at the main valve in the basement or crawl space. Once the valve is off, open the outdoor faucet to ensure it drains, preventing any remaining water from freezing in the pipe.
  • Ask SERVPRO® of Gateway about completing an Emergency READY Profile® (ERP) for your business. The ERP is a no-cost assessment to your facility and provides you with a plan to get back in business fast following a disaster.

When winter weather strikes call SERVPRO® of Gateway to strike back against water damage.

Drying Services

10/10/2018 (Permalink)

Does your home or business have important documents that are important to your well-being? In the event of a water at your home or business, SERVPRO® of Gateway offers document drying services for those important files or personal papers.


Vacuum Freeze Drying
Items containing moisture are frozen and dried using various vacuums and pressures to achieve sublimation (direct conversion of a solid into gas without passage through a liquid stage – think dry ice).


Digitizing 
With the new age of technology, digitizing records and documents has become a standard practice in most industries. This eliminates the need to have massive file storage rooms and allows us to access records at the click of a button. If your file room was damaged by water and needs to be cleaned, dried, or decontaminated, digitizing might be a good choice to eliminate the need to have hundreds or even thousands of documents and records in storage.


Gamma Irradiation 
Gamma irradiation is a process used for cleaning/disinfecting and decontaminating documents or other consumer goods. In gamma irradiation, high-energy photons are emitted from an isotope source (cobalt 60) producing ionization (electron disruptions) throughout a product. In a category 3 water loss situation (sewage or flood water), documents are not only dealing with that water, but also are infected with all types of bacteria. If this is the case, decontamination is a must. In living cells, these disruptions result in damage to the DNA and other cellular structures. These photon-induced changes at the molecular level cause the death of the organism or render the organism incapable of reproduction. The gamma process does not create residuals or impart radioactivity in processed products.


Certified Destruction
Unfortunately, many business and government agencies have to dispose of counterfeit, faulty, expired or contaminated materials. All entities need to be certified that their products and materials are destroyed. The guarantee of certified destruction is to protect one’s liabilities, brand image, or proprietary information. We guarantee certified destruction to give you peace of mind that your documents are disposed of properly.

Commit to SERVPRO for Swift Restoration After a Storm

9/25/2018 (Permalink)

Sometimes floods can hit without warning, catching you off guard and cause you to do little more than stand by watching events unfold. In some areas, rivers or streams can be affected by storms hundreds of miles away. These storms cause water levels to surge out of control and wreak havoc on our community; leaving you wondering what to do to limit the damages that are sure to affect your property. You won't always get enough warning to move all of your belongings, or adequately prepare for every situation. However, having a plan in place to deal with these types of events is crucial for limiting the number of damages that may occur on your property. 
 
We have a locally owned and operated franchise near your home in Cleveland, OH. There is no reason for you to deal with these situations on your own, nor should you. We can help restore your property to a quality preloss condition, "Like it never even happened." Giving you the assistance you need to handle the situation properly and get things back to normal as soon as possible. 
 
SERVPRO provides you with emergency services to fit your unique circumstances. After your initial call to our offices, we determine the amount of equipment and personnel required to perform your repairs correctly and efficiently, arriving at your home within four hours, many times even faster, and beginning work immediately. Our technicians thoroughly explain what they intend to do and fully address your concerns before proceeding. 
 
Once SERVPRO technicians have had the opportunity to assess the situation correctly, we use a variety of scoping procedures to determine the extent of damage to your property and limit additional losses from occurring. We'll locate and eliminate the source of water, determine the type of water we're dealing with and reduce the possibility of safety hazards on your property. 
 
After establishing a safe environment, SERVPRO of Gateway technicians use quality water extraction equipment, such as portable extractors or truck mounted pumps. Depending on the size of your situation, large submersible pumps are available to remove water over two inches high, quickly and efficiently. We can safely remove standing water and additional moisture from every area of your home and set up a proper drying environment to assist with drying the structure and contents of your home efficiently. 
 
We have many procedures available to help with restoring many of your belongings you thought may be lost to you forever and work hard to provide you with the services you deserve. 
 
Give SERVPRO of Gateway a call today 800-933-7179

IICRC Certified Franchise

9/25/2018 (Permalink)

SERVPRO of Gateway is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

Storm and Flood Damage After Heavy Rains

9/25/2018 (Permalink)

During a storm or heavy rains, drains and sewers can backup. This can cause severe damage to commercial property if not taken care of immediately. Dealing with contaminated water in Cleveland, Ohio is frustrating and can be dangerous. Sewer backups threaten your property as well as your employees and customers as it carries a risk for disease. 

Excessive rain causes water to back up from municipal sanitary sewer systems. If water is coming up through floor drains or sink drains in the basement, it is not rain water; you likely have a sanitary issue. 

Backwater Valve

A backwater check valve is one preventative solution to this issue. It is a self-operating valve that only allows water to flow in one direction. It does need to be cleaned every six months to a year. If well maintained, it will help prevent water from flowing in the opposite direction and causing sewer backup.

Contaminated Water Types

Category 1: “Clean water” – This type of water comes from a clean source. Broken water lines or faucet leaks are sources of clean water. Category one water can quickly degrade to a category two if left untreated. Many factors influence the degradation process: contact with contaminants, time, temperature and environment.

Category 2: “Gray Water” – This type of water is contaminated. If ingested it could cause stomach discomfort or illness. Some sources of category two water include an overflowing toilet containing some urine (no feces), an overflowing washing machine or a leaking dishwasher. Gray water may contain bacteria or viruses and can degrade to category three water if left untreated. 

Category 3: “Black water” – This type of water is unsanitary to the point of causing serious illness. Any contact with this water should be avoided. It could contain sewage, microbes and harsh chemicals. Black water is caused by flooding from rivers and streams, an overflowing toilet containing fecal matter or water from beyond the toilet trap. If standing water starts to support microbial growth it is considered category three. Sewer backup is category three water. 

The good news is that there are experts in sewage cleanup. These experts have the special training and equipment to safely deal such a disaster. If in question always call SERVPRO of Gateway at 1-800-933-7179

How To Care for Gym Floors

9/21/2018 (Permalink)

How To Care for Gym Floors 

Gym floors are an important part of schools, churches and recreation centers. They are used for various events throughout the year and regular maintenance is important to keep them in good condition. While you want them to look nice it is also important for them to be safe for use. Unkempt floors in disrepair can be hazardous as well as unsightly.

Daily Maintenance

  1. It is important that gym floors be swept daily with a dust mop. Dirt and dust buildup will scratch the finish of the floor when it is walked on and can create a slipping hazard.
  2. Vacuum all walk off mats daily to ensure that the dust and dirt does not transfer to the gym floor.

As Needed Maintenance & Preventative Measures

  1. Use a damp mop once or twice a week to clean the gym floor and prevent dust.
  2. Ensure that there is no standing water left on the gym floor. Excess water on the floor can damage the wood
  3. Ensure that all tables and chairs have felt pads or use a floor covering to protect the gym floor.
  4. Walk-off mats are a great way to minimize the amount of tracked in dirt and water. These are placed at the entries and help absorb debris and water that would otherwise be tracked onto the gym floor.

Call SERVPRO of Gateway at 800-933-7179 to learn more about our cleaning services or to schedule an inspection. Our team would love to help ensure that your gym floors are in great shape!

Does your home or business have a mold problem?

9/21/2018 (Permalink)

Mold can spread through a home in as little as 72 hours.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business in Cleveland, OH has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to re mediate your mold infestation.

If You See Signs of Mold, Call Us Today – 800-933-7179

Mold Remediation

9/21/2018 (Permalink)

Some answers and simple tips to help you prevent mold.

  • Identify problem areas in your home and correct them. You can't mold-proof your home, but you can make it mold-resistant.  Check your house for areas of concern and face them head on.  It might cost money up front but it will save you money down the road.  Pull up that carpet and install mold proofing products, find that water leak and fix it so it doesn’t creep inside the house, or repair that broken rain gutter.
  • Dry wet areas immediately. Mold can't grow without moisture, so tackle wet areas right away.  Even spills should be cleaned up ASAP.  The key is the small daily task that makes the difference. Be sure to dry the floor and walls after a shower. Don't leave wet clothes in the washing machine, where mold can spread quickly. Get them in the dryer and make sure to leave the door open and let your washer dryer out
  • Prevent moisture with proper ventilation. It may be that your routine activities are encouraging the growth of mold in your home. Make sure an activity as simple as cooking dinner, taking a shower, or doing a load of laundry doesn't invite mold by providing proper ventilation in your bathroom, kitchen, laundry room, and any other high-moisture area. Your energy-efficient home may be holding moisture inside, so open a window when cooking or washing dishes or showering, or run an exhaust fan.
  • Equip your home with mold-resistant products. Building a new home or renovating an old one? Use mold-resistant products like mold-resistant drywall or mold-resistant Sheetrock, and mold inhibitors for paints. This is especially import in moisture prone areas like the bathroom and kitchen.
  • Monitor humidity indoors. The EPA recommends keeping indoor humidity between 30 and 60 percent. You can measure humidity with a moisture meter purchased from a hardware store or online. You'll also be able to detect high humidity by simply paying attention to problem areas in your home. Signs of excessive humidity include condensation on windows, pipes, and walls. If you notice condensation, dry the surface immediately and address the source of the moisture
  • Direct water away from your home. If the ground around your home isn't sufficiently sloped away from the foundation, water may collect there and seep into your crawlspace or basement.
  • Clean or repair roof gutters. A mold problem might be a simple matter of a roof that is leaking because of full or damaged gutters. Have your roof gutters cleaned regularly and inspected for damage. Repair them as necessary, and keep an eye out for water stains after storms that may indicate a leak.
  • Improve air flow in your home. According to the EPA, as temperatures drop, the air is able to hold less moisture. Without good air flow in your home, that extra moisture may appear on your walls, windows and floors. To increase circulation, open doors between rooms, move furniture away from walls, and open doors to closets that may be colder than the rooms they’re in. Let fresh air in to reduce moisture and keep mold

Call SERVPRO of Gateway today! 800-933-7179

Storm and Flood Damage Restoration

9/21/2018 (Permalink)

SERVPRO of Gateway specializes in storm and flood damage restoration. Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Cleveland, OH, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 800-933-7179

Restoration Process

9/21/2018 (Permalink)

When storm damage occurs to your home or business the restoration process can seem daunting. Not only are you faced with a frightening event most times, but as soon as the storm fades you are faced with unpleasant and unwanted damage. At SERVPRO of Gateway our goal is to make the restoration process as seamless and straightforward as possible. Our teams are equipped with the knowledge and certifications to complete the necessary restoration with as little disruption as possible.

From the moment that we receive the first call regarding storm damage to your home or business to the moment that we arrive on site to meet with the home or business owner and begin the restoration process our focus is on the customer. Our onsite professionals will explain the process and ensure that you are informed throughout the duration.

If you find yourself in need of restoration in Cleveland, OH call us today! We are always here to help and ensure that your home or business is brought back to its previous condition. 800-933-7173

Flood Damage

9/21/2018 (Permalink)

Sometimes floods can hit without warning, catching you off guard and cause you to do little more than stand by watching events unfold. In some areas, rivers or streams can be affected by storms hundreds of miles away. These storms cause water levels to surge out of control and wreak havoc on our community; leaving you wondering what to do to limit the damages that are sure to affect your property. You won't always get enough warning to move all of your belongings, or adequately prepare for every situation. However, having a plan in place to deal with these types of events is crucial for limiting the number of damages that may occur on your property. 
 
We have a locally owned and operated franchise near your home in Cleveland, OH. There is no reason for you to deal with these situations on your own, nor should you. We can help restore your property to a quality preloss condition, "Like it never even happened." Giving you the assistance you need to handle the situation properly and get things back to normal as soon as possible. 
 
SERVPRO of Gateway provides you with emergency services to fit your unique circumstances. After your initial call to our offices, we determine the amount of equipment and personnel required to perform your repairs correctly and efficiently, arriving at your home within four hours, many times even faster, and beginning work immediately. Our technicians thoroughly explain what they intend to do and fully address your concerns before proceeding. 
 
Once SERVPRO technicians have had the opportunity to assess the situation correctly, we use a variety of scoping procedures to determine the extent of damage to your property and limit additional losses from occurring. We'll locate and eliminate the source of water, determine the type of water we're dealing with and reduce the possibility of safety hazards on your property. 
 
After establishing a safe environment, SERVPRO of Gateway technicians use quality water extraction equipment, such as portable extractors or truck mounted pumps. Depending on the size of your situation, large submersible pumps are available to remove water over two inches high, quickly and efficiently. We can safely remove standing water and additional moisture from every area of your home and set up a proper drying environment to assist with drying the structure and contents of your home efficiently. 
 
We have many procedures available to help with restoring many of your belongings you thought may be lost to you forever and work hard to provide you with the services you deserve. 
 
Give SERVPRO of Gateway a call today 800-933-7179

Understanding Mold Growth.

8/23/2018 (Permalink)

Molds are part of the natural environment. Outdoors, molds play a part in nature by breaking down dead organic matter such as fallen leaves and dead trees, but indoors, mold growth should be avoided, according to the EPA. Molds reproduce by means of tiny spores; the spores are invisible to the naked eye and float through outdoor and indoor air. Mold may begin growing indoors when mold spores land on surfaces that are wet or contain moisture. There are many types of mold, and none of them will grow without water or moisture.

Molds can gradually destroy the things they grow on. You can prevent damage to your home and furnishings, save money, and avoid potential health problems by controlling moisture and eliminating mold growth, according to the EPA.

Since microscopic mold spores exist naturally almost everywhere, indoors and outdoors, removing all mold from a home or business is impossible. Many restoration businesses advertise “mold removal” and even guarantee to remove all mold. This is a fallacy. We understand mold and mold growth.

Quick Response keeps business open

8/16/2018 (Permalink)

Water Damage Quick Response keeps business open Mopping bathroom floor after water damages.

A water break caused by a Drinking Fountain can cause major damages if not taken care of in a timely manner.  SERVPRO of Gateway is the franchise to call in any emergency clean up. 

We are locally owned and operated. Our crews are certified and trained to handle disasters of any size. Water damage can come in many different forms and its important to call in professionals when you experience water damage because our crews are trained to look for the details and any underlying issues. Your safety is our top priority. We make disasters "Like it never even happened." 

SERVPRO of Gateway can be called 24/7 for help and questions anytime. We are available 365 days a year. Call SERVPRO of Gateway at 800-933-7179

Water Damages Of Many Categories

8/8/2018 (Permalink)

Water Damage can have a major impact on properties of all kinds, occurring very swiftly and often suddenly. It can occur due to a variety of conditions that include flooding, melting snow, failed appliances, or other natural disasters. Water damage can also range widely in severity. Allowing water to build up in basements and other areas of a home or business can quickly lead to complete destruction of the property. When water damage is imminent, property owners must take immediate steps to remove the water and restore any materials that have been damaged.

Water Damage can be broken down into several categories of severity, typically coming from a particular source. The first category for water damage includes the presence of clean water that poses no immediate threat to humans. Malfunctioning appliances and overflowing sinks usually cause this kind of damage. The next category of damage is often referred to as Grey Water. Category two indicates the presence of contaminated water that can cause illness to living creatures when ingested. The presence of microorganisms in water is typically the result of sewer leaks, damaged toilets, and malfunctioning sump pumps. The third category of water damage is referred to as Black Water. These unsanitary liquids contain bacteria and other forms of seriously dangerous microorganisms. This water can come from the contamination of standing water and leaks from municipal sewage systems.

All types of damage can lead to degrading property, including threats such as mold, rotting wood, and the destabilization of the foundation. Damage in classes two and three can allow furniture and walls to absorb a substantial amount of moisture despite the fact that the evaporation rate is very rapid. The most serious type of water damage can result from standing water that has the potential to soak into hardwood floors, concrete, and plaster. The restoration process and the success in cleaning up after water damage has occurred depend on acting quickly. 

The majority of cleanups following substantial water damage require professional assistance. Ignoring damp furniture and missing hidden damage in walls and other structural components can result in serious health threats. The mold exposure alone can cause allergy and asthma symptoms in persons of all ages or directly impact those people suffering with compromised immune systems. Professional restoration companies accurately assess the damage and use proven techniques in order to fully restore the property. Their techniques include thoroughly protective cleaning gear and cutting-edge, restoration equipment

Dryer Vent Cleaning Importance

7/31/2018 (Permalink)

We all know to clean out the lint screen of our dryers, right? Did you know if you aren’t cleaning the lint out of the INSIDE and VENT of your dryer you are putting your family in danger of a house fire?  Over time lint will build up and settle in the bottom of your dryer and in your dryer vent.  If you don’t clean this out the heat from the dryer can ignite a fire inside your dryer.  You know what the boy scouts say, “lint is the great to start a fire”. 

Here is an experience from someone who recently had a fire in her dryer and was lucky enough it didn’t start her house on fire.

Counting our blessings today… Last night we smelled something "burning" right as we were going to bed. We thought it was our renters burning food or something in their oven.  We had windows open and fans going but didn't really think much of it. Well this afternoon I went to get clothes out of the dryer, they smelled horrible!!! Like a cross between camp fire smoke and cigarette smoke. So I threw them back in the washer and told my husband. When he got home we pulled the bottom portion of the dryer off just to check things out. To our amazement (we haven't had this dryer THAT long - but bought it from someone else) there was burnt/singed lint everywhere. There had been a lint fire inside the bottom of our dryer last night. Our house seriously could have caught on fire. I'm so glad it didn't. Hence - we are counting our blessings today and I am spreading the word to all that you should go clean out under your lint catcher thing so your house doesn't start on fire!

Here are a few tips from www.familyhandyman.com on how to clean the lint out of your dryer.

Cleaning your dryer vents is so important when it comes to preventing fires. Call SERVPRO of Gateway today!

Protect your Pets from a Fire

7/27/2018 (Permalink)


Approximately 500,000 pets are affected by fires every year, according to the United States Fire Administration. Promote the safety of the people and animals in your home in the event of a fire emergency by planning ahead. From preventative caution to making an evacuation plan that includes pet safety, here are three pet preparation steps you can take today.

1. Avoid open flames. Cats or dogs may knock candles over or singe their tails in open flames. Try a flameless candle alternative instead. You should also consider the risk posed by knobs on a gas stove. If you leave your pets unconfined at home while you are away, you may want to block the kitchen entrance or install protective covers to prevent pets from accidentally turning on the gas. 

2. Include pets in fire safety and evacuation plans. Prepare to safely evacuate pets along with the rest of your family in a fire emergency. Obtain and put up a front window cling to inform firefighters of the number and types of pets living in your home.

3. Gather pet records and supplies in a fire box. Store this box near an exterior door so that you can quickly grab all of these items during an evacuation. Make sure to include ownership and vaccination records as well as spare collars and leashes in case you need to control or restrain a frightened pet.

These simple steps can help you prevent fires and promote pet safety in the event of a fire emergency. You may also want to keep other home ownership or insurance records in a place where you can also easily find and take them in the event of an evacuation.

Need Your Home Cleaned to Sell.

7/17/2018 (Permalink)

Selling your home can be an overwhelming experience as you coordinate between realtors, inspections and potential buyers. SERVPRO is happy to help clean your house and get it ready for showings and its sale. With our highly trained crews we are prepared to help with any cleaning task ranging from mold remediation to deodorization to general cleaning services.  We have helped many homeowners prepare and sell their homes with a top to bottom cleaning.  Our thorough cleaning services can include wiping ceilings and walls, trim, the exterior of baseboard registers, and cleaning the inside and outside of kitchen and bathroom appliances. Window cleaning and floor cleaning are a great way to finish the project up and add the final sparkle to your fresh home.

We would be happy to set up a time for an estimator to come onsite to answer any questions you may have, and to get you a good idea of what the project would entail and cost. SERVPRO is always here to help.

 

Prepare An Emergency Kit

7/2/2018 (Permalink)

  1. Water, 1 gal person per  per day
  2. Food, 3 day supply per person
  3. Can opener (manual!)
  4. Flashlight, batteries, back up phone charger
  5. First aid kit, hygiene items
  6. Matches
  7. Cash
  8. Emergency phone numbers

4 Classes of Water

6/20/2018 (Permalink)

Without warning, emergencies can strike. Immediate response is critical especially when water damage strikes. Did you know there are different classes of water that can cause a loss in a home? The classes of water are defined as the following:

Class 1 –A single room is affected, with little to no wet carpet, with water only on surfaces like wood or concrete.

Class 2 –This class effects and entire room, wetness along the walls (12” or more), and moisture still in the structure.

Class 3 –Ceilings, walls, carpet and insulation are all saturated with liquid or water. This is often due to water coming from overhead.

Class 4 –Water saturates in materials with very low levels of permeation, like hardwood or stone.

We understand that dealing with water damage is a highly stressful. Our trained technicians are equipped with the knowledge and equipment to restore your property to its preloss conditions. Do not hesitate to give SERVPRO a call if you experience any kind of water damages.

Commercial biohazard cleanup

5/30/2018 (Permalink)

Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurance companies, SERVPRO of Gateway also offers fast, reliable biohazard and crime scene cleanup and restoration services to residential and commercial property owners. 

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. 

SERVPRO professionals are trained to safely and effectively remove biohazardous substances and prepare waste for proper disposal according to OSHA, EPA, and state and local health regulations. 

SERVPRO of Gateway can help with the following issues:

  • Bloodborne Pathogens
  • Methamphetamine Labs
  • Crime Scene Residues
  • Arson
  • Vandalism 
  • Sewage Backups
  • Black Water Intrusions
  • Mold Mitigation and Remediation

We're here for your business to keep everyone safe. Make sure you call SERVPRO of Gateway when biohazards are found in your facilities.

Commom causes of Fires in Homes

5/22/2018 (Permalink)

Here are top 5 most common causes of house fires as identified by the National Fire Protection Association.

  1. Candles

From 2007-2011, the NFPA says there were an average of 10,630 fires in the U.S. that were started by candles, causing 115 deaths, 903 injuries and approximately $418 million in property damage. That is an average of 29 candle fires per day.

Safety tips:

  • Never leave a candle burning near flammable items.
  • Never leave a candle burning in a child’s room or an unoccupied room.
  • Make sure candles fit securing into candle holders so they won’t tip over.
  • Blow out any candles before leaving a room or going to sleep
  1. Smoking

While the number of fires caused by smoking is trending downward, the NFPA found that there were still an average of 17,600 related fires per year resulting in 490 deaths and more than $516 million in property damage.

Safety tips:

  • If you smoke, consider smoking outside.
  • Use wide, sturdy ashtrays to catch butts and ashes.
  • Look for cigarette butts under furniture and between seat cushions to make sure no lit butts have fallen someplace where they can’t be seen.
  • Don’t smoke in bed, when you’re tired or around medical oxygen.
  1. Electrical & Lighting

According to the NFPA, in 2011 approximately 47,700 home structure fires were caused by some sort of electrical failure or malfunction. These resulted in 418 deaths, 1,570 injuries and $1.4 billion in property damage.

Safety tips:

  • Don’t overload outlets or electrical cords.
  • Make sure you have the right cord for the job – inside cords for inside, heavy duty/outside cords for outdoor use.
  • Don’t leave Christmas lights, Christmas trees, or halogen lights on overnight or when not at home.
  • Consider having an electrician perform an annual checkup of your home’s wiring.
  1. Dryers & Washing Machines

Clothes dryer fires happen more often than one might think, accounting for 16,800 home structure fires in 2010 and doing more than $236 million in property damage. 

Safety tips:

  • Clean the lint screen frequently and don’t run the dryer without it.
  • For gas and propane dryers, make sure there aren’t any leaks in the lines.
  • Vent the dryer to the outside of the house and ensure nothing blocks the vent pipe.
  • Clean the vent pipe and the area where the screen is housed.
  • Keep the area around the dryer free of combustible materials.

Prep your Home for Spring Cleaning

5/2/2018 (Permalink)

Clean Rain Gutters

Wind, animals, and gravity bring sticks, leaves, and other organic matter into your rain gutters, and chances are yours have accumulated their share of detritus over the winter. That's bad news for your home: When downspouts are clogged, rainwater can spill out of your gutters and around the perimeter of your house, putting it at risk for leaks and flooding. Get ready for spring showers by removing the mess from your gutters to ensure that the water will flow freely.

Change Filters

To maintain optimal air quality in your home, it’s a good idea to replace your HVAC system's air filter seasonally as well as the filter in your kitchen range hood. While you're at it, consider changing the filters in your water purification system. Depending on your water, you might not need to change these as often as your HVAC filters, but it's not a bad idea to check them now. So, go ahead and welcome spring with new filters all around to keep your home clean and fresh, and your appliances in good working order.

Check Vents

As snow melts away from your home’s foundation, it’s a good time to check any vents along the foundation or in the attic. Look for missing or damaged screens, debris, signs of insect or rodent infestation, or other issues, and correct them before they have a chance to become bigger problems later in the season.

Check the Roof

Take advantage of the sun’s return to check your roof for cracked or missing shingles or tiles, and examine flashing around vents and the chimney for damage. While you’re at it, have the chimney cleaned and inspected by a professional. 

Any Questions or help call SERVPRO fo Gateway 216-575-1985

Characteristics of Mold

4/24/2018 (Permalink)

You probably have many checklists that apply to your commercial building. With all the regular maintenance routines and proper repairs, finding black mold growth – or any type of mold invasion – can come as a complete shock. However, you might be wondering what mold looks like in the first place. The following list includes three angles from which you can better identify mold.


1. Color


If you've observed some funky colors spring up around the company sink, you may have a mold cleanup in your future. Most commonly known as Alternaria, this kind of mold frequents bathrooms and other damp places indoors. This fungus spreads quickly, so you'll want to address even minor problems in a timely manner.


2. Texture


Another way you can detect mold in your building is by observing its texture. If you've tried cleaning those worn-out carpets time and again to no avail, a mold called Cladosporium could be your culprit. In addition, not all dark colored molds are black mold; this dark colored mold with a suede-like texture loves to thrive in carpets and upholsteries. Cladosporium is also known to grow in both warm and cool climates. Some molds may take on powdery textures, while others can take on a slimy appearance.


3. Smell


Most Ogden, UT, residents are familiar with that musty smell that can pop up in basements or other dark, humid places. Black mold could be present if that earthy smell just won't go away. Even if your building has never had past moisture damage, this kind of mold easily feeds on damp drywall and even dusty corners. Hiring a professional is usually your best bet when it comes to detecting types of mold, since identifying and determining all those subtle growth spots could prove challenging.

Helpful Hints before SERVPRO arrives.

4/5/2018 (Permalink)

If you have a water damage from a clean source such as water supply lines, sink overflows, tub overflows, or appliance malfunctions, here are some things to do before SERVPRO arrives.

  • Shut off the source of the water.

  • Turn off circuit breakers for wet areas of the building if the access panel is safe from electrical shock.

  • Remove as much excess water as possible by mopping and blotting

  • Wipe excess water from wood furniture after removing lamps and tabletop items

  • Remove and prop up wet upholstery cushions for even drying

  • Place aluminum foil or wood blocks between furniture legs and wet carpeting

  • Remove to a safe, dry place any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture.

  • Use wooden clothespins to keep furniture skirting off damp floors

  • Hang draperies with coated hangers to avoid contact with wet carpeting or floors

How to Prevent Electrical fires

3/21/2018 (Permalink)

Electrical fires cause millions of dollars in damages, while also claiming lives in the process. There are so many possible causes for these types of fires. One of these causes can be faulty wiring through out the house, and overloading connection for more than they were designed for. Improper use of extension cords and power strips can cause a situation. Even something as simple as small animals chewing through wiring in the wall can cause a fire. 

You can prevent electrical fires in the home by following a few safety tips. When purchasing a used heating appliance, make sure the temperature switch will shut down the equipment if the thermostat fails. When doing duct work, make sure you use a licensed professional. Anywhere there is an electric current, there is a chance of a fire. By the time you see or smell smoke, the electrical fire may already be out of control. SERVPRO of Gateway wants you to stay safe and take action immediately to repair and replace faulty wiring in your home to reduce the risk of an unwarranted situation. Know the signs before the fire even starts. Call 1-800-933-7179

24 Emergency Response

3/13/2018 (Permalink)

SERVPRO of Gateway provides 24-hour emergency service and is dedicated to being faster to any-sized disaster. We can respond to your emergency needs and have expertise to handle your restoration and cleaning needs. 

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 1-800-933-7179

Flooding in Businesses

2/26/2018 (Permalink)

Floods rank as one of the most common and widespread natural disasters in the United States. Whether you live near a coastline, along city streets, in the mountains, out in the country, or even in the desert, there is potential for flooding. Anywhere it can rain, it can flood.

A variety of events can cause flooding, like: heavy rains, when ocean waves come onshore, if snow melts too fast, or when dams or levees break. A flooding event may occur over a long period and could last days, weeks, or longer.

The most dangerous type of flood, a flash flood, happens quickly with little or no warnings. Flash floods are the top weather-related killer in the U.S. since they can roll boulders, tear out trees and destroy buildings of low-lying areas in less than six hours, caused by intense rainfall from a thunderstorm or several thunderstorms.

At least 25% of the business that close after an event like a flood never reopen their doors. As little as one-inch of water can cause costly damage to your property. That's where we are here to help to keep businesses in business.   

Spring will soon be here.

2/20/2018 (Permalink)

We want to give you a few tips before the impending spring rains hit.  As the temperatures climb and you just have to get outside to enjoy the warmer weather, make your first venture out a productive one.

Take a look at your Roof to see if you have any shingles missing or other damages the winter winds may have caused. Don’t forget to clean the Gutters while you are on the ladder.  How about those underground or exterior Drains?

The winter could have wreaked havoc on your Siding or the exterior Paint.  Because of the mountainous terrain most of us have basements so check for Cracks in the Block or Foundation.  Remember to check the Caulking around doors and windows.

If you have managed to survive the winter without water entering your House or Business, make it a point to keep them dry this spring and summer too.

Safety of Smoke Alarms

1/30/2018 (Permalink)

Smoke alarms save lives when properly installed and maintained, according to the National Fire Protection Association (NFPA). In homes, smoke alarms should be in every bedroom, outside each sleeping area, and on every level, including the basement. Extra smoke alarms may be needed in large homes.


Test smoke alarms monthly using the test button. Smoke alarms with non-replaceable batteries need the entire smoke alarm unit replaced every ten years. Other alarms need batteries replaced every year, and the unit replaced every ten years. If the alarm chirps signaling low battery, take the proper steps to replace the unit or the batteries immediately. Never disable or remove the battery from an alarm. Almost half of fires where smoke alarms were present but did not activate had missing or disconnected batteries (NFPA). If you need help installing, testing or changing batteries in your smoke alarms, contact your local fire department, an electrician or the American Red Cross. Be sure your home has a fire emergency plan in place and conduct regular fire drills with your family.

For more information on Emergency Preparedness, contact your local SERVPRO Of Western Lake 1-800-933-7179

Removal of Soot

1/30/2018 (Permalink)

Whether you operate a single facility or hundreds of commercial properties nationwide, a fire damage requires prompt action to reduce losses and costly down time. Who can you trust to provide dependable services and information? 

Soot Removal. Our technicians are highly trained and certified in smoke and soot removal. Pictured is our Fire Damage Supervisor using a special sponge designed to pull smoke and soot off surfaces. This is the dry cleaning portion of removal. Next, depending on the surface (paint/wood/fabric type) we would wet clean the surface using SERVPRO grade chemicals. For the rest of the space odor removal and air purification systems would be put in place. 

Our technicians respond quickly, providing a full line of cleaning and mitigation services to help ensure faster recovery. We utilize technology designed specifically to provide you and your insurance company with quick. dependable information necessary to make more informed decisions faster, saving both time and money.

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